Support
Technical, licensing, billing and security support information for Qantova.
Qantova Support
For installation, licence, activation, billing and technical issues, contact Qantova by email.
What to include
To help diagnose a technical problem, include where relevant:
- The email address used for the purchase.
- Your operating system.
- Your Qantova version.
- A description of what happened.
- The steps that reproduce the issue.
- A screenshot of the error, if useful.
- Your licence key where necessary for licence support.
Never send sensitive exchange credentials
Do not email us your Binance API Secret, exchange password, two-factor authentication code, recovery phrase, private key or cryptocurrency wallet seed phrase.
If you believe an exchange API key has been exposed, revoke or disable it directly in your exchange account before contacting support.
Billing and licence help
For a payment or licence issue, include your purchase email and order or Stripe receipt reference where available.
Do not send complete payment-card details.
Support scope
Qantova support can assist with software installation, activation, licence access, supported product functionality and reproducible technical problems.
Support does not provide investment advice, trading signals, guaranteed strategy results or compensation for market losses.
Cryptocurrency Futures can involve substantial risk. Users remain responsible for their own exchange accounts, trading decisions and risk settings.
Security information
Before connecting an exchange account, review the dedicated Qantova security guide.
Security & API Permissions